Return, Exchange & Refund Policy

At Home & Wear, customer satisfaction is our priority. If you are not satisfied with your order, receive a product that does not meet your expectations, or simply change your mind after receiving your parcel, we are happy to assist you with a return, exchange, or refund.

Return & Exchange Period

You may request a return, exchange, or refund within 5 days of receiving your order.

Return & Exchange Process

1. Contact Us
Contact us through our official WhatsApp number or email within 5 days of receiving your parcel.

2. Return Guidance
Our customer support representative will guide you through the return process.

3. Pack & Dispatch
Pack the product securely and book the return parcel through TCS Courier.

4. Share Tracking Details
Share the TCS tracking slip with our team.

5. Replacement Dispatch
Once the tracking slip is received, we will process your exchange request and dispatch the replacement product as quickly as possible.

Refund Policy

If you choose a refund instead of an exchange:

• The product must be returned in its original condition.

• Delivery charges are non-refundable.

• A 4% processing and payment handling fee will be deducted from the order amount.

• The remaining amount will be transferred to your provided bank account or payment account after the returned parcel has been received and successfully verified.

Conditions

• Requests must be made within 5 days of delivery.

• Products should be unused, in their original condition, and with all original packaging and tags (if applicable).

• Refunds and exchanges are processed only after receiving and inspecting the returned product.

Need Assistance?

For any return, exchange, or refund request, please contact us through our official WhatsApp number or email.

Our customer care team will be happy to assist you throughout the process.

Thank you for shopping with Home & Wear. 🤍